Lisa

Fake it till you make it, especially in customer service…and we’re all in customer service!

Dear FedEx, Today you sent me on a wild goose chase. I ordered a new table to fit in that tiny open space in my kitchen (you know, to hold all my wonderful kitchen gadgets that won’t fit on the counter), and I spent over $100 just to have it shipped to my door.  I …

Fake it till you make it, especially in customer service…and we’re all in customer service! Read More »

Having trouble deciding on something? ….Do Nothing!

A very common problem among Americans (and I’m sure for people in other countries too) is to never focus on anything because it’s difficult to decide what to focus on.  In other words, we never master anything because we don’t decide what to master—-we’re just masters at dabbling. Kristina and I (mostly I) have been …

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